pkr998 Privacy Policy

1. Controller Identity

pkr998 ("we", "us", "our") is the data controller responsible for the personal information of players who register and use the services available at pkr998.app. For the purposes of this Privacy Policy, pkr998 is the entity that determines the purposes and means of processing your personal data. If you have any questions about this policy or about how your data is handled, please contact us using the details provided in Section 14.

2. Data We Collect

pkr998 collects the following categories of personal data from players:

• Identity data: Full legal name, date of birth, nationality, and copies of identity documents (e.g., CNIC, passport) provided during Know Your Customer (KYC) verification.
• Contact data: Email address, Pakistani mobile number (used for JazzCash/Easypaisa account linking and OTP delivery), and residential address.
• Financial data: Deposit and withdrawal transaction records, payment method identifiers (mobile wallet numbers, masked bank account numbers), PKR transaction amounts, and AML screening outcomes.
• Account data: Username, encrypted password, account registration date, login timestamps, session history, and security settings including two-factor authentication status.
• Gaming data: Betting and gaming history, game selections, wager amounts, wins and losses, bonus claims, and responsible gaming tool settings (deposit limits, session timers, self-exclusion status).
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, and referring URL.
• Communications data: Content of live chat transcripts, support ticket submissions, and any correspondence sent to the pkr998 support team.

3. How We Collect Data

pkr998 collects personal data through the following means:

• Directly from you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any feature of the platform.
• Automatically through cookies, server logs, and analytics technologies when you browse pkr998.app. Technical data including IP address and device information is collected with every page request.
• From payment processors including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency exchange partners, when you initiate or complete a financial transaction.
• From identity verification providers when we screen your CNIC or other identity documents as part of our KYC and AML compliance obligations.
• From fraud prevention and AML screening services that cross-reference your details against sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

4. Purposes of Processing

pkr998 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your pkr998 account, including authentication and password recovery.
• Service delivery: Providing access to casino games, sports betting, live dealer products, and the PKR cashier.
• Financial processing: Processing deposits and withdrawals in Pakistani Rupees via JazzCash, Easypaisa, bank transfers, and other approved methods; calculating and crediting winnings; applying bonus terms.
• Regulatory compliance: Meeting KYC, AML, and age verification obligations; maintaining records as required by the applicable licensing authority; reporting suspicious transactions where legally obligated.
• Responsible gaming: Applying and monitoring player-set responsible gaming tools (deposit limits, self-exclusion); identifying at-risk gambling behaviour and intervening where appropriate.
• Customer support: Responding to inquiries, resolving disputes, and providing technical assistance via live chat and email.
• Security and fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited conduct.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in. You may withdraw marketing consent at any time via your Account settings.

5. Legal Basis for Processing

pkr998 processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and pkr998, including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with KYC, AML, age verification, and record-keeping requirements imposed by our licensing jurisdiction.
• Legitimate interests: Processing for fraud prevention, security, responsible gaming interventions, and platform improvement where these interests are not overridden by your fundamental rights.
• Consent: Marketing communications and non-essential cookies, where you have provided explicit opt-in consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Sharing Your Data

pkr998 does not sell your personal data to third-party marketers. We share personal data only as follows:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, cryptocurrency gateways, Skrill, and Neteller receive the data necessary to process your transactions.
• KYC and identity verification providers: Identity document data is shared with contracted verification partners for age and identity confirmation.
• AML and fraud prevention services: Name, date of birth, and other identifiers are screened against sanctions and PEP databases by contracted compliance partners.
• Game software providers: Aggregated, pseudonymised gaming activity data may be shared with game studios for RTP auditing and fairness certification purposes.
• Regulatory and law enforcement authorities: pkr998 will disclose personal data to competent authorities where required by law, court order, or lawful regulatory request.
• Corporate successors: In the event of a merger, acquisition, or asset sale, player data may be transferred to the acquiring entity subject to the same privacy protections.

All third-party processors engaged by pkr998 are bound by data processing agreements that restrict their use of personal data to the specified purpose and require them to maintain appropriate technical and organisational security measures.

7. Payment Data & PKR Transactions

pkr998 does not store full payment card numbers or mobile wallet PINs on its own servers. Payment transactions are handled by PCI-DSS compliant payment processors. Transaction records — including amounts, dates, payment method identifiers, and PKR values — are retained for AML compliance and audit purposes for the duration specified in Section 9. JazzCash and Easypaisa account numbers linked to your pkr998 account are stored in encrypted form and are used solely for deposit crediting and withdrawal processing to verified methods.

8. Cookies & Tracking Technologies

pkr998 uses cookies and similar technologies including session tokens, local storage, and analytics pixels on pkr998.app. The following cookie categories are used:

• Strictly necessary cookies: Required for account authentication, session management, and security. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your language, currency, and display preferences to improve your experience.
• Analytics cookies: Collect anonymised usage data (page views, session duration, feature usage) to help pkr998 improve the platform. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional messages and measure campaign performance. These are only set where you have provided explicit consent.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your pkr998 account.

9. Data Retention

pkr998 retains personal data for the following periods:

• Active account data: Retained for the duration of your account relationship with pkr998 plus a minimum of five (5) years after account closure, as required for AML and regulatory compliance.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the last communication in a ticket or chat session.
• Marketing consent records: Retained until consent is withdrawn plus one (1) year for audit purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Data subject to an ongoing legal dispute, regulatory investigation, or law enforcement hold will be retained until the matter is resolved.

10. Security Measures

pkr998 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and pkr998 servers; encrypted storage of sensitive data including identity documents and payment identifiers; role-based access controls limiting internal data access to authorised personnel; regular security audits and penetration testing; and two-factor authentication options for player accounts. No method of internet transmission is completely secure, and pkr998 cannot guarantee absolute security; however, we are committed to applying best practices to safeguard your information.

11. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pkr998:

• Right of access: You may request a copy of the personal data pkr998 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to pkr998 for transmission to another service provider.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact pkr998 support via live chat or at [email protected]. We will respond within 30 days. Identity verification may be required before we action any request.

12. Minors

pkr998 does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register an Account or use any pkr998 service. If pkr998 becomes aware that personal data has been collected from a minor, the Account will be immediately suspended and the data will be deleted. If you believe a minor has registered an Account, please contact support immediately.

13. Changes to This Policy

pkr998 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or data processing practices. Material changes will be communicated to registered players via the email address on their Account profile or by a prominent notice on the platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of pkr998 Services following notification of changes constitutes acceptance of the revised policy.

14. Contact Us

For any privacy-related queries, data subject requests, or complaints regarding the handling of your personal data by pkr998, please contact our support team via 24/7 live chat available on the platform, or by email at [email protected]. We aim to resolve all privacy queries within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.